The Encounter Between an Australian Fitness Professional and Quan Guan Ice Bath Chiller
Project Brief | |
Industry | Boxing gym/gym studio |
horsepower | 2Hp |
Treated water volume | 700L |
Pump flow rate | ≥25L/min |
Do you need a filter? | yes |
Introduction
Mr. Borg, an astute and ambitious gym entrepreneur from Australia, made an early and visionary decision to incorporate an ice bath system into his gym. This strategic move contributed significantly to the growth and expansion of his business. However, as his customer base continued to swell, the subpar quality of his initial machine could no longer meet the increasing demand. Seeking a reliable partner, Mr. Borg fortunately stumbled upon Quan Guan!
First Contact
"Mine just broke down. It's not showing water flow on the screen and keeps shutting down. I have tried replacing the flow sensor, but it's still not working."
Mr. Borg reached out to us with his machine malfunction and detailed the issue he was facing. Our team promptly responded to his inquiries and presented a new solution.
Successful Communication
"Yes, we can equip one more for you if you need."
The communication was smooth and efficient, with both parties effectively exchanging information. We understood Mr. Borg's concerns regarding after-sales service and parts damage. To alleviate his doubts, we decided to provide Mr. Borg with some essential spare parts free of charge.
Swift Order Placement - A Testament to Our Relationship
Hi dear,
The chiller is ready, and our shipping agent will arrange shipment tomorrow. I will keep you updated with any latest shipping information.
Best regards,
Cathy
Mr. Borg chose our machine, and we did not disappoint. Within three days, we prepared the goods and promptly arranged for logistics to transport them
Comprehensive After-Sales Service and Satisfied Customer
During the usage of the machine, there were inevitable operational issues and the need for replacing certain parts, such as filters. Whenever Mr. Borg encountered any after-sales problems, our team swiftly addressed them. Of course, this was also thanks to Mr. Borg's clear problem descriptions, which allowed us to quickly identify and resolve the issues.